Frequently asked questions

1. Cool and dry conditions: Store products in a cool, dry place and avoid temperature changes.
2. Keep away from light: Keep products out of direct sunlight, which can reduce food quality.
3. Date information: Check the dates on the packaging and use products approaching their consumption date first.

1. Taste tests: Sensory tests assess flavour, texture and aroma. A professional tasting panel plays an important role in evaluating taste quality.
2. Chemical analyses: Laboratory analyses examine chemical composition to determine the accuracy and quantity of ingredients.
3. Microbiological analyses: Products are tested for microorganisms such as bacteria, yeast and mould to help ensure freshness and safety.
4. Packaging checks: The integrity and suitability of sealed packaging are checked. Packaging is essential for protection from external factors.
5. Shelf-life tests: Shelf life is tested under specific storage conditions to evaluate durability and freshness.
6. Quality standards: Products are checked for compliance with local and national food safety standards.

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U.S. Food and Drug Administration

ISO 10002

ISO 22000

In general, please consider the following:

• Shelf life: Check the shelf life shown on the product and avoid consuming products past that date.
• Packaging instructions: Read the instructions on the packaging. Some products may have specific storage or consumption requirements.
• Nutritional values: Knowing the nutritional values is important. Check ingredients before consumption, especially if you have special health-related requirements.

Specific consumption recommendations may vary according to the product’s ingredients, type and personal preferences.

If you have experienced a problem with a product or service, please contact our customer service team. Customer service can generally be reached by telephone, email or social media.